Frequently Asked Questions
Everything you need to know about our review services. Can't find what you're looking for? Contact us directly.
Purchasing reviews is not illegal in most jurisdictions, but it does violate the terms of service of platforms like Google and Trustpilot. We operate as a reputation marketing service, and clients should understand platform policies before ordering. We recommend using our services as part of a broader reputation strategy alongside genuine customer review collection.
Yes, any review—whether organic or purchased—can be removed by Google, Trustpilot, or other platforms at their discretion. We use best practices to minimize removal risk, including drip-fed delivery, authentic-sounding content, and geo-targeting, but there is always some risk involved.
No, we cannot guarantee permanence. Platforms can remove any review at any time. What we do offer is a replacement policy: if reviews are removed within our policy window (typically 30 days), we will replace them at no extra cost.
Based on our experience, most reviews remain live for extended periods when delivered using our gradual, natural-looking approach. However, removal rates can vary based on platform algorithm changes, business profile history, and other factors outside our control.
Delivery timelines depend on your package size. Smaller packages (10 reviews) typically take 7-14 days, while larger orders (50-100 reviews) are spread over 3-6 weeks. This gradual approach looks more natural and reduces detection risk.
Absolutely. You can provide complete review texts, bullet points of key things to mention, or general themes and tone guidance. Our writers can also create authentic-sounding content based on your business type and target audience if you prefer.
Yes, we offer geo-targeting for most packages. You can specify preferred countries and, for Google reviews, often specific cities. For Trustpilot, we can target by country and language. Let us know your requirements when ordering.
Our replacement policy covers reviews removed within the specified window (usually 30 days from delivery). Simply contact us with details of the removed review, and we'll schedule a replacement. Note that repeated removals on the same profile may indicate higher platform scrutiny.
We use a combination of approaches including real reviewer accounts and carefully crafted content. We do not use obvious automation that would trigger platform detection. Review content may be human-written or AI-assisted with human editing for quality control.
We work with most business types, but some niches may have higher removal rates due to increased platform scrutiny. We'll discuss feasibility and any additional considerations during the consultation. Pricing may vary for high-risk categories.
We accept Stripe (credit/debit cards), PayPal, and various cryptocurrencies (Bitcoin, Ethereum, USDT). Payment is required before delivery begins. For large enterprise orders, we can discuss milestone-based payment arrangements.
Yes, we can adapt review content to match your brand voice, whether that's professional, casual, enthusiastic, or technical. Provide examples of the tone you want, and our writers will follow your guidance.
We recommend 1-3 reviews per day for most businesses to maintain a natural appearance. For larger profiles with existing high review volume, slightly more may be appropriate. We'll advise on the optimal pace based on your current profile status.
Our service focuses on delivering reviews only. We do not manage business responses to reviews or handle ongoing reputation management. However, we can recommend partners who specialize in review response services if needed.
Due to the nature of our services, we do not offer cash refunds once reviews have been posted. Our replacement policy covers removed reviews within the policy window. If we cannot deliver your order for any reason before posting begins, we will provide a full refund.
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